Frequently Asked Questions
Everything you need to know about your Yon-Ka Paris experience.
What is the shelf life of Yon-Ka products?
Most Yon-Ka products have a shelf life of 36 months when unopened. Once opened, please refer to the Period After Opening (PAO) symbol on the packaging, which typically indicates 6 to 12 months.
Are your products tested on animals?
No, Yon-Ka Paris is committed to ethical beauty. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and in gently used or unused condition to qualify for a refund.
Are Yon-Ka products safe for sensitive skin?
Yes, many of our formulas are specifically designed for sensitive or reactive skin. We recommend checking the 'Skin Type' filter on our product pages or consulting with a Yon-Ka professional for a personalized recommendation.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international purchases, please use our store locator to find an authorized Yon-Ka distributor or spa in your specific country.